Privacy Policy

Information We Collect

How We Use Your Information

We use the information you provide in email inquiries and bookings solely to:

• Respond to your questions about our dog boarding services
• Schedule and manage boarding appointments
• Provide proper care for your dog during their stay
• Contact you during boarding if necessary (emergencies, updates)
• Maintain records for repeat bookings and your dog's care history
• Provide customer service

Information Sharing

We do not sell, trade, rent, or otherwise share your personal information with third parties, except:

• When required by law
• With your explicit consent
• To protect our rights or safety

Data Security

We take reasonable measures to protect any information you share with us through email correspondence. However, please be aware that email communication is not always secure.

Data Retention

We retain email correspondence and booking information as long as necessary to provide our services. Specifically:

• Active customer information is kept for ongoing service provision
• Booking and care records are retained for 3 years for your dog's care history and our business records
• General inquiry emails are deleted after 6 months if no booking is made

You may request deletion of your information at any time by contacting us.

Your Rights

You may:

• Request information about what personal data we have about you
• Ask us to delete your personal information
• Opt out of future communications

To exercise these rights, contact us at enquiries@mileleretreat.com.

Third-Party Links & Services

Our website may contain links to other websites. This privacy policy does not apply to those external sites, and we are not responsible for their privacy practices.

Our website uses external content delivery networks (CDNs) for fonts, styling, and icons from Google Fonts, Tailwind CSS, and Font Awesome. These services may collect basic technical information when loading resources.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.